**Fusion Finds – Return and Refund Policy**
This Return and Refund Policy governs the return and refund of products purchased from Fusion Finds (“we,” “us,” or “our”) through the Fusion Finds website (the “Site”).
1. **Return Policy**:
– We want you to be completely satisfied with your purchase from Fusion Finds. If you are not satisfied with a product for any reason, you may return it for a refund within 2 days of the date of purchase.
– To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it. Any product that is not in its original condition, is damaged, or is missing parts for reasons not due to our error will not be eligible for a refund.
2. **Refund Process**:
– To initiate a return, please contact us at info@fusionfinds.com.pk to request a return authorization and instructions for returning the product.
– Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund.
– If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
3. **Exchanges**:
– We do not offer exchanges for products purchased from Fusion Finds. If you would like to exchange a product, you must return the original product for a refund and place a new order for the desired product.
4. **Shipping Costs**:
– You will be responsible for paying for your own shipping costs for returning the product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. **Damaged or Defective Products**:
– If you receive a damaged or defective product, please contact us immediately at info@fusionfinds.com.pk to arrange for a replacement or refund.
6. **Non-Returnable Items**:
– Certain types of products are non-returnable, including gift cards and downloadable software products.
7. **Late or Missing Refunds**:
– If you have not received a refund yet, first check your bank account or credit card statement. Then contact your bank or credit card company, as it may take some time before your refund is officially posted.
– If you have done all of this and still have not received your refund, please contact us at info@fusionfinds.com.pk
8. **Changes to this Policy**:
– We reserve the right to update or change this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site or purchase of products after any such changes constitutes your acceptance of the revised policy.
If you have any questions or concerns about this Return and Refund Policy, please contact us at info@fusionfinds.com.pk